Tesco website crashed leaving hundreds of customers unable to shop for groceries online

The TESCO website is now up and running after technical issues this afternoon prevented customers from shopping online.

More than 500 shoppers have complained of problems accessing the site, according to complaint tracking website Downdetector.


Tesco shoppers have complained of website issues – preventing them from doing theirCredit: Getty

About 78% had problems accessing the website, 16% had application issues, and 6% were unable to log into their accounts.

Tesco has confirmed to The Sun that its site is now operating normally.

But that meant shoppers couldn’t book deliveries or change existing orders when the outage happened.

Shoppers took to Twitter to complain about the accident.

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One customer said: “The @Tesco site is shocking!

“Crashed so many times since I started doing our shop and the last time it crashed it deleted items from cart…”

Another customer tweeted: “Is there something wrong with the @Tesco website or is it just me having trouble?”

While others posted screenshots of error messages they were getting when trying to access the site.

“Getting a 505 error or a 504 gateway timeout,” said one customer.

Tesco has confirmed on social media that it is experiencing technical difficulties.

He replied to a disgruntled customer: “Unfortunately we are aware that there are currently issues with the website, but rest assured that the IT team is working as quickly as possible to resolve this issue.”

This is not the first time Tesco has encountered technical problems.

The supermarket’s website and app crashed in February, leaving customer shopping in limbo.

This followed a similar outage the previous month in January.

Shoppers also reported problems accessing the supermarket’s website after an alleged cyberattack in October last year.

A Tesco spokesperson said: “We have resolved a technical issue which briefly affected customers using our website and app this afternoon.

“We are sorry for any inconvenience this has caused.”

How to check if the Tesco app and website are working

The best way to see if there are any issues with the Tesco website or app is to check directly.

The supermarket app displayed an error message clearly indicating that the issues are widespread.

You can also see if other customers have reported issues on Downdetector.

Shoppers can also check the supermarket’s social media pages for updates.

Can you claim compensation in the event of a breakdown?

There is no fixed compensation system for supermarket website downtime like there is for other industries such as telecommunications.

But if the inability to access your account has let you down, it’s worth contacting Tesco.

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You should gather evidence, for example a delivery receipt, and get in touch with the Tesco customer service team.

For problems ordering groceries online, you can call 0800 323 4040, which is free from landlines and mobiles.

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